Can I order a printed catalogue of your Art-prints?
Our prints are sourced from all over the world and number in the thousands! Additionally, our database is constantly being updated and a printed version would be out-of-date almost immediately!
Digital catalogues can be accessed from our website: https://imagevault.co.nz/catalogues
We do carry a range of catalogues that are available to our trade and wholesale customers.
How accurate are the colours?
We do our best to provide an accurate colour representation - however, as all monitors are calibrated differently, we cannot guarantee that the colours will be exact. Our prints are of a very high quality. The resolution is much higher that what you see on screen and therefore the colours are generally clearer and more vibrant than any online representation.
How long will it take for me to receive my print?
For loose prints allow 3-5 working days for dispatch and 1-3 days for delivery. For framed pictures, as there are so many prints and frame combinations they are not always in stock, so please allow 7-12 working days for dispatch and 1-3 days for delivery. Please choose your frame carefully as we do not take returns on framed pictures.
Do you have a physical store?
We are located at 231 Lichfield Street, Christchurch. We have a small gallery on site with a few images on display. We have stockists all over New Zealand. Please contact us and we can refer you to the nearest retail outlet.
How accurate are the dimensions?
The sizes listed may vary slightly. We strongly recommend that if you buy print only that you do not arrange framing until you receive your prints.
Where can I buy the Decals?
Wall Decals require a smooth (not textured), clean and dust free surface. If your wall is freshly painted, please wait 3-4 weeks to ensure the paint is properly cured. We do not recommend applying the decals to paper but almost any non-porous surface is suitable - doors, cupboards, fridges, laptops, glass, metal ...and of course, walls!
How do I apply my decal to a wall?
It is important that your wall surface is smooth, clean, and dry. Ensure the wall has been thoroughly wiped to remove all dust or dirt before applying the decal. We recommend not to apply it to textured surfaces or damp walls as the decal will not adhere properly. If your wall is freshly painted allow at least 3 weeks for the paint to fully cure before you apply the decal.
When applying or removing a large decal we recommend that using two people is beneficial.
Once Ordered how long does it take for me to receive my Decal?
As there are so many colour and size combinations in the decal range sometimes they are not always in stock. Please allow 7-12 working days for dispatch and 1-3 days for delivery.
What is your returns/cancellation policy on art-prints?
If for any reason your unframed print does not meet your requirements, we accept return requests within 14 days of purchase and cancellations within 48 hours of purchase. However, please note that unframed prints are highly sensitive to handling and are exceptionally difficult to return in their original, undamaged state. Because we must receive the print in its original condition to accept the return, we issue a digital gift card for store credit, rather than cash refunds. Original shipping costs are non-refundable, and you are responsible for return shipping.
Framed pictures are made to order and cannot be cancelled or returned. All custom framed orders are carried out to your exact specifications and are final sale.
Damaged & Faulty Items
Custom Orders & Cancellations
How are your art-prints packed/shipped?
Orders within New Zealand: For ease of tracking, we use 2-3 day courier service to ship within NZ. Please allow extra time for rural delivery addresses.
Loose prints are rolled within a sturdy tube and mounted/framed prints are packed with protective cardboard.
International orders (outside of New Zealand): The most cost effective shipping option on unframed prints is by the New Zealand Postal service. We use airmail (6-15 working days) which offers good service without huge costs. Prints are rolled within a sturdy tube. We do send matted, boxed framed and stretched canvas prints overseas. However we are unable to send framed images that are over 1.45m in finished length or any glass product Shipping costs are dependent on quantities ordered will be quoted at the time of your order. Please note that import duty or local taxes may apply.
How long between ordering and dispatch?
Unframed prints are dispatched within 3-5 working days from their order date. Framed (inc. Matted Prints) are dispatched within 7-12 working days. However, with such an extensive range, we are unable to guarantee that prints are in stock at time of order. All wholesale orders can take up to 3 weeks depending on the time of year.
We will contact you about any delays and will not proceed without your consent.
Please note that Covid can have an impact on delivery times for orders..
