Can I order a printed catalogue of your Art-prints?
Our prints are sourced from all over the world and number in the thousands! Additionally, our database is constantly being updated and a printed version would be out-of-date almost immediately!
Digital catalogues can be accessed from our website: https://imagevault.co.nz/catalogues
We do carry a range of catalogues that are available to our trade and wholesale customers.
How accurate are the colours?
We do our best to provide an accurate colour representation - however, as all monitors are calibrated differently, we cannot guarantee that the colours will be exact. Our prints are of a very high quality. The resolution is much higher that what you see on screen and therefore the colours are generally clearer and more vibrant than any online representation.
How long will it take for me to receive my print?
For loose prints allow 3-5 working days for dispatch and 1-3 days for delivery. For framed pictures, as there are so many prints and frame combinations they are not always in stock, so please allow 7-12 working days for dispatch and 1-3 days for delivery. Please choose your frame carefully as we do not take returns on framed pictures.
Do you have a physical store?
We are located at 231 Lichfield Street, Christchurch. We have a small gallery on site with a few images on display. We have stockists all over New Zealand. Please contact us and we can refer you to the nearest retail outlet.
How accurate are the dimensions?
The sizes listed may vary slightly. We strongly recommend that if you buy print only that you do not arrange framing until you receive your prints.
Where can I buy the Decals?
Wall Decals require a smooth (not textured), clean and dust free surface. If your wall is freshly painted, please wait 3-4 weeks to ensure the paint is properly cured. We do not recommend applying the decals to paper but almost any non-porous surface is suitable - doors, cupboards, fridges, laptops, glass, metal ...and of course, walls!
What do I do if the decal won’t stick to my wall?
As we cannot issue refunds on partially installed or used decals, it is MOST important that you use the sample provided to ensure that your wall will allow adhesion. Recently painted walls, or paint finishes that are not completely smooth will sometimes impede application. The sample should be applied to a hidden part of the wall and left for a few days to check that your surface is suitable for application. You can order a free sample decal to test on your walls - please refer to the decal section to place the free sample order.
All decals are supplied with detailed instructions and a squeegee for application.
Once Ordered how long does it take for me to receive my Decal?
As there are so many colour and size combinations in the decal range sometimes they are not always in stock. Please allow 7-12 working days for dispatch and 1-3 days for delivery.
What is your returns/cancellation policy on art-prints?
If for any reason our unframed print does not fit your requirements, we will accept your returns and cancellations. For up to 14 days from the date of purchase for returns and for up to 48 hours from the date of purchase for cancellations. Shipping is non-refundable however and the print must be returned in the original condition. Framed pictures are made to order and therefore returns and cancellations are not possible. All orders are carried out to your specifications and are therefore on a final sale basis. Should you receive a faulty or damaged item, please contact us as soon as possible. Image Vault accepts full responsibility for any faulty product and, providing stock is available, will undertake to replace goods immediately. Please report faulty or damaged goods within 3 days of delivery.
We proudly guarantee all of our products. Your satisfaction is very important to us so we encourage you to ask any questions when ordering to ensure that your expectations are met.
How are your art-prints packed/shipped?
Orders within New Zealand: For ease of tracking, we use 2-3 day courier service to ship within NZ. Please allow extra time for rural delivery addresses.
Loose prints are rolled within a sturdy tube and mounted/framed prints are packed with protective cardboard.
International orders (outside of New Zealand): The most cost effective shipping option on unframed prints is by the New Zealand Postal service. We use airmail (6-15 working days) which offers good service without huge costs. Prints are rolled within a sturdy tube. We do send matted, boxed framed and stretched canvas prints overseas. However we are unable to send framed images that are over 1.45m in finished length or any glass product Shipping costs are dependent on quantities ordered will be quoted at the time of your order. Please note that import duty or local taxes may apply.
How long between ordering and dispatch?
Unframed prints are dispatched within 3-5 working days from their order date. Framed (inc. Matted Prints) are dispatched within 7-12 working days. However, with such an extensive range, we are unable to guarantee that prints are in stock at time of order. All wholesale orders can take up to 3 weeks depending on the time of year.
We will contact you about any delays and will not proceed without your consent.
Please note that Covid can have an impact on delivery times for orders..